General Session III & Culinary Experience
This session Corporate will be hosting 4 Break-Out Sessions:1. RSA: Improving Customer Experience by Improving QSC
In this workshop you will learn: “what are the 2 true golden treasures” we can focus on to improve the customer’s overall experience. Focusing on these 2 areas will have the biggest impact on return visits/increased transactions.
One guide we will be using to accomplish this improvement is the Restaurant Standards Audit (RSA). Learn about this audit and how you can use it. Learn how your corporate team will use the RSA in 2020, providing additional restaurant visits, increased field support. We will partner with you in improving consistent operational excellence. Kick off the 2020 QSC journey to excellence with your Corporate Operations Team.
2. POS: Expand Your Digital Footprint
LJS IT invites you to learn about the new Xenial POS. This workshop will show how Xenial will improve your business by providing a solid foundation for growing your digital footprint and capabilities.
3. Development: What's In Store?
Join us in seeing what the next 50 years has in store for us when it comes to our future store designs. We will be showcasing the latest re-image design specifications and clearly demonstrating how we have addressed overall investment costs through both refresh and re-image light options. Understand how the team is committed to accelerating investment into upgrading our restaurants.
4. Culinary: Showcasing New Grilled Flavors
Ahoy LJS Fleet! We are excited to bring back our culinary showcase at the 2019 Convention, featuring our new Grilled taco’s with some fun new flavors we are exploring for 2020! But you’ll have to join us for the workshops on Wednesday afternoon to try our new flavors!